There have been quite a few comments and questions from people who have booked their holidays through Xcapewithus. Xcape themselves have made the following announcement:

WHAT HAPPENS NEXT?
Please contact your accommodation provider directly to check that your booking will still be honoured by sending an email to customersupport@xcapewithus.com

PAYMENT BY CREDIT CARD or VISA DEBIT:
If the provider confirms that the booking will not be honoured, and your booking was made with a Mastercard or Visa credit card or a Visa Debit card, you will need to contact your card issuer for a refund. Please note that your card issuer will require proof that the booking will not be honoured.

PAYMENT BY DEBIT CARD or BANK TRANSFER:
If you have paid by Maestro, Switch, Solo or bank transfer we suggest that you check your travel insurance policy to see if you can make a claim.

If you are unable to reclaim your money through your travel insurance then please send an email to claims@xcapewithus.com (with the subject line: ‘Xcape With Us Claim’), please include your reference number. There is little likelihood of there being sufficient funds to enable these claims to be met.

In addition to the above, the comment copied below was posted by Jenny in the Xcape Goes Bust thread:

A word of advice – Xcape used various agencies (in Mallorca at any rate) to make their hotel bookings (such as Serhs and Hotelbeds) and they cancel direct with the hotel. Therefore the hotel cancel the booking, so please use the channels on the Xcape website, as otherwise you may turn up at your hotel to find there is no room. The hotels DO NOT get paid in advance (only after the holiday, sometimes as much as 3 months after) by the agents, and therefore they have no obligation to honour your booking. Sorry to disappoint but I work in reservations in a hotel, and know that we have had direct cancellations from agencies for bookings made originally with Xcape, and we have no way of informing a client as we don’t have their details.  CHECK FIRST is all the advice I can offer

Read the rest of the comments in the thread – Xcape Goes Bust